Position title
Desktop Support Specialist - Senior

4LNS is actively seeking a certified IT professional to join our rapidly growing team.  The Desktop Support Specialist - Senior is part of an integrated Customer Support team responsible for providing the ARMY IT Portfolio of Services to organizations and users serviced by the Network Enterprise Center – Kwajalein (NEC-KA).  The Desktop Support Specialist is responsible for providing outstanding end-user service and Tier 2 troubleshooting support for the NEC-KA.  The NEC-KA is located on an Army Garrison in the Republic of the Marshall Islands. This position reports to the Enterprise Services Customer Support Manager.

  • - Provide outstanding customer service as local touch labor for the NEC-Kwajalein
  • - Customer support/ touch labor includes, but is not limited to installation, repair, troubleshooting, and configuring authorized end-user devices like computers, printers, laptops, scanners, and other hardware
  • - Document all trouble-shooting steps, work performed, and customer communications in the Remedy ticketing system
  • - Other duties as assigned
  • - This position reports to the Enterprise Services Customer Support Manager

Minimum Qualifications:

  • - 6 years' experience as a computer technician or in another relevant IT support role
  • - Must possess and maintain DoD 8570.01 IAT Level II certification.
  • - Security + CE or CISSP preferred.
  • - Must possess and maintain Microsoft 365 Certified: Modern Desktop Administrator Associate or higher-level Microsoft certification.
  • - Associate’s degree in Information Technology, or another related field preferred.
  • - Additional training, certification, or relevant experience will be considered in lieu of a degree.

Security Clearance/Background

  • - Position requires that candidate possess a SECRET security clearance in order to access classified information. Inability to maintain a security clearance will result in candidate being ineligible for this position.
  • - US Citizenship is typically required for a security clearance.

Additional Qualifications:

  • - Ability to relocate and reside at the U.S. Army Garrison – Kwajalein Atoll in the Republic of the Marshall Islands (USAG-KA).  You must meet current and future vaccination requirements for infectious diseases such as COVID-19 to enter the Republic of the Marshall Islands.
  • - Must possess a valid U.S. passport.
  • - Pre-employment health screening is required due to remote location and limited medical and dental capabilities on the island.
  • - Ability to ride a bicycle or walk at least 2 miles to/from work daily. There are no personally owned vehicles allowed on USAG-KA. Transportation is primarily by bicycle.
  • - Work may involve sitting or standing for extended periods of time. Must be able to lift 30lbs to waist height.
  • - Ability to travel by plane or small sea going vessel between working locations.
  • - May be required to work overtime.
  • - Rotational call back and emergency duty are requirements of this position.
Compensation and Benefits
  • - Compensation is competitive and is commensurate with experience.
  • - Tax deductible salary.
  • - Housing provided; meals provided for eligible candidates.
  • - Relocation expenses covered.
  • - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
  • - 4LNS is an equal opportunity employer.
Employment Type
Job Location
Kwajalein , Marshall Islands
Date posted
March 28, 2023
Close modal window

Position: Desktop Support Specialist - Senior

Thank you for submitting your application. We will contact you shortly!